Are My Customers Happy?
Track your customer satisfaction with Inkblot Affinity
Real-time Tracking
Monitor your metrics as they happen. Get instant insights into changes and trends across time.
Segmented Filtering
Drill down into specific customer segments to understand your metrics. Filter by demographics, type of customer, and recency of visit.
Benchmark Comparisons
Compare your performance against industry standards and competitors. Assess your lift relative to benchmarks and set goals for future performance.
Inkblot's Clarity Metric
The key metric to monitor your business is RETENTION RATE
Platform Features
Other parts of the platform we think you'd love
Customer satisfaction over time
Customer satisfaction across the customer journey
Customer satisfaction by product/service
How trends differ by types of buyers
Identifies drivers of dissatisfaction
Captures actionable feedback directly from your customers
Ready To Improve Your Customer Retention?
Get comprehensive customer satisfaction insights and discover opportunities to keep your customers happy and loyal.